The Cotton Tree Boutique does not offer refunds. However, if the product meets our policy we do offer instore credit or exchanges.
Exchange: The Cotton Tree Boutique will happily exchange items for unwashed, unworn, unaltered products with tags attached. We do not hold sizes for exchanges.
Online Return: Returns must be postmarked within 14 days of the date you received your shipment. The return shipping cost is the responsibility of the customer. Store Credit will be issued via email in the form of an E- Gift Card for the price the items were purchased at. The original shipping cost will not be included in the store credit. Please email us to start a return info@thecottontreeboutique.com
Instore Return: Items must be unwashed, unworn, unaltered with tags still attached for store credit only. Returns must be within 30 days of the original purchase with receipt/order number for proof of purchase.
Unworn shoes may be returned in their original shoe box. If an item is stained, washed, smells of smoke, perfume, deodorant, has animal hair, or any other appearance of being worn, it will not be accepted as a return, and the buyer will be held accountable for the shipping fee to return the item to you. Sale items, accessories, bodysuits, bralettes, and swim sales are final, and we do not offer returns for these items.
The Cotton Tree Boutique appreciates your business and understanding of this policy.